After a car accident, you're likely dealing with both an auto body shop and your insurance company. At Victory Auto Body and Paint in Burbank, we know how important it is to explain the relationship between the two—and where your rights as the customer come in.
Here’s how the process typically works, and what you should know.

1. Insurance Direct Repair Programs (DRPs)
Some auto body shops are part of an insurer’s Direct Repair Program. This means they have a partnership where the shop agrees to pre-negotiated repair rates and processes. While this can make the claims process smoother, it doesn’t always mean you’re getting the best parts or repair options.

Victory is an independent shop. We work for you, not the insurance company—so we never cut corners just to meet an insurer’s quota.

2. You Have the Right to Choose Your Repair Shop
California law protects your right to have your vehicle repaired at the shop of your choice. Your insurance company might suggest a “preferred” shop, but they can’t require it. Victory Auto Body and Paint will work with any insurance provider on your behalf.

3. Estimates and Repair Authorization
We provide a detailed repair estimate based on your vehicle’s needs. Once submitted to your insurance adjuster, they review it for approval. We handle that communication so you don’t have to worry about the back-and-forth.

4. OEM vs. Aftermarket Parts
Insurers often push for cheaper aftermarket or recycled parts. At Victory, we always recommend OEM (original equipment manufacturer) parts when available—because they’re safer, more durable, and fit your car perfectly.

5. We’re On Your Side
Our loyalty is to the quality of your repair and your peace of mind. If we believe your insurer is trying to undercut the repair, we’ll advocate for what’s best for your vehicle—even if it means pushing back.

Final Thoughts
You trust your body shop to restore your car—and you should be able to trust that they’re looking out for you, not just your insurer. At Victory Auto Body and Paint in Burbank, we’re proud to fight for our customers and provide repairs that meet the highest standards.

You never know when a roadside emergency might strike—whether it’s a flat tire, dead battery, or unexpected traffic delay in Southern California. That’s why every driver should carry a well-stocked emergency kit. At Victory Auto Body and Paint in Burbank, we’ve seen how preparation can turn a crisis into a minor inconvenience. Here’s what to include in your car's emergency kit.

1. Jumper Cables or a Portable Battery Pack
A dead battery is one of the most common reasons people get stranded. Keep a quality set of jumper cables—or better yet, a portable jump starter—so you’re not dependent on another vehicle to get going.

2. Tire Repair Tools
Make sure you have a tire pressure gauge, a portable air compressor, and a tire plug kit. Also, confirm that your spare tire is properly inflated and that your jack and lug wrench are in good condition.

3. First Aid Supplies
Include bandages, antiseptic wipes, gauze, and any personal medications you may need. A small first aid kit can make a big difference in minor injuries until professional help arrives.

4. Water and Non-Perishable Snacks
Especially during hot Burbank summers, hydration is key. Keep bottled water and granola bars or trail mix on hand. Rotate them every few months to keep things fresh.

5. Flashlight and Extra Batteries
A reliable flashlight is a must, especially if you break down at night. LED models with extra batteries are lightweight and dependable. Consider a headlamp for hands-free use.

6. Multi-Tool and Duct Tape
A good multi-tool can handle dozens of roadside problems. Add duct tape to the mix and you’ve got a quick fix for broken hoses, cracked lights, and more.

7. Phone Charger or Power Bank
Don’t count on your car’s power system alone. A charged power bank ensures your phone stays usable even if your battery is dead.

Final Thoughts
An emergency kit is one of the easiest and most effective ways to stay safe on the road. Victory Auto Body and Paint encourages every Burbank driver to take a few minutes this week to assemble or refresh their kit. You’ll be glad you did when the unexpected happens.

If your vehicle is already in the shop for repairs, it might be the perfect opportunity to make a few upgrades. At Victory Auto Body and Paint in Burbank, we often get asked if customers can customize their car during a standard collision repair—and the answer is yes!

Here’s what to consider if you're thinking about enhancing your vehicle while it's already being worked on.

1. Upgrade Your Paint Finish
Thinking about switching to a matte black or pearl white finish? During repainting, we can often accommodate custom colors or specialty finishes. Since the vehicle is already prepped and masked for repairs, adding a color upgrade is more cost-effective than scheduling a separate paint job later.

2. Replace or Enhance Your Bumper
If your bumper needs replacement, you can opt for a sportier version, add fog lights, or even choose a different material (like a painted or chrome finish). Just keep in mind that insurance typically only covers the original part, so upgrades may require a small out-of-pocket cost.

3. Add Paint Protection
While repainting, many customers also choose to add a layer of ceramic coating or clear bra film for long-term paint protection. These additions help guard against scratches, UV damage, and everyday wear.

4. OEM vs. Aftermarket Parts
During repair, you can request OEM (original equipment) parts or upgrade to higher-performance aftermarket components if you're looking to personalize your ride further. We’ll advise you on what’s compatible and safe for your vehicle.

5. Make It Count While the Car Is Already Disassembled
Since much of the labor is already being done—like disassembly and prep—it’s the ideal time to make those upgrades. You’ll often save on installation costs by combining services.

Final Thoughts
If you're considering cosmetic or functional upgrades, talk to our team during the estimate process. Victory Auto Body and Paint in Burbank will work with you to enhance your vehicle while completing your collision repair—saving you time and money while giving your car a fresh new look.

Ever wonder how a damaged car comes out of an auto body shop looking brand new? At Victory Auto Body and Paint in Burbank, our paint booth is where the magic happens. From prep work to paint application and curing, every step is carefully controlled to deliver a finish that’s smooth, glossy, and long-lasting. Here’s a look behind the curtain.

1. Surface Prep is Everything
Before we even think about painting, our team sands, cleans, and preps the surface to perfection. Any dents are repaired, old paint is smoothed out, and the panel is wiped down to remove dust, grease, and debris. A clean surface ensures the new paint adheres properly.

2. Color Matching Down to the Molecule
We use computerized color-matching systems that read your car’s original paint code and blend the exact formula. This accounts for factors like sun fading or batch differences, ensuring your repair blends in flawlessly with the rest of the car.

3. Controlled Environment
Our paint booth is sealed, pressurized, and temperature-controlled to eliminate contaminants like dust, moisture, or bugs. The clean air environment allows our team to apply paint evenly and without interruption.

4. Precision Application
We apply multiple layers—starting with primer, then base coat, and finally a clear coat for protection and shine. Each layer is sprayed with professional HVLP guns, and the timing between coats is carefully monitored for optimal results.

5. Curing and Polishing
Once the paint is applied, the vehicle enters a curing phase under heat lamps or in a baking cycle. This helps harden the paint and create a durable, chip-resistant surface. After curing, the paint is polished and buffed to a glassy finish.

Final Thoughts
A great paint job is about more than just color—it’s about preparation, precision, and protection. At Victory Auto Body and Paint, we take pride in every step of the process so your vehicle leaves our Burbank shop looking as flawless as the day it rolled off the lot.

Not every scratch or dent needs immediate attention—but ignoring cosmetic damage can sometimes lead to bigger problems. At Victory Auto Body and Paint in Burbank, we help customers decide when it’s worth repairing and when it’s okay to wait. Here’s what to consider.

1. Is the Damage Just Cosmetic?
Cosmetic issues include scratches, scuffs, minor dings, and faded paint that don’t affect how your car drives. However, even small problems can grow over time—especially if they expose bare metal or impact paint protection.

2. Watch Out for Rust
If paint damage has reached the metal underneath, it can lead to rust, especially during wet weather. Rust spreads quickly and can eat away at your vehicle’s body, leading to costly structural repairs later.

3. Do You Plan to Sell or Return the Vehicle?
If you’re leasing or planning to sell, cosmetic damage can reduce your car’s resale value or cost you penalties at the end of your lease. A quick, affordable repair now can save you money in the long run.

4. Affordable Cosmetic Fixes Are Available
You don’t always need a full repaint. At Victory, we offer paintless dent repair (PDR), spot painting, and minor touch-ups that are cost-effective and quick. We’ll help you determine the best approach for your needs and budget.

5. Your Car’s Appearance Matters
Even if the damage doesn’t affect performance, a clean and well-maintained vehicle reflects pride in ownership. Fixing cosmetic damage not only protects your car—it boosts your confidence every time you drive it.

Final Thoughts
Cosmetic damage might seem minor, but it can affect value, appearance, and even long-term condition. At Victory Auto Body and Paint in Burbank, we’ll assess the damage honestly and recommend the best solution. Whether you choose to fix it now or later, we’re here when you’re ready.

One of the most common questions we get at Victory Auto Body and Paint in Burbank is: “How long will it take to fix my car?” While some repairs can be done quickly, others take more time due to factors beyond our control. Here’s why timelines vary—and what we do to keep things moving efficiently.

1. Parts Availability
One of the biggest causes of delays is waiting on parts—especially OEM parts from manufacturers. Some components are easy to source locally, while others may need to be shipped from out of state. We work with multiple suppliers and pre-order as soon as possible to cut down on wait times.

2. Hidden Damage
Sometimes, what looks like a minor fender bender reveals deeper issues once the car is disassembled. Hidden damage to the frame, suspension, or internal components can extend the repair time. We always perform a thorough inspection to uncover every issue early in the process.

3. Insurance Approval Delays
Your insurance company must approve repair estimates before we can start. If the adjuster is slow to respond, it can delay the whole timeline. That’s why we work directly with insurance providers and follow up proactively to speed up authorizations.

4. Paint Matching and Curing
Quality paint jobs take time. Our team uses precision color-matching tools and applies multiple coats before curing the finish in a temperature-controlled environment. This ensures a flawless finish—but the process can’t be rushed without compromising quality.

5. Keeping You Informed
At Victory, we believe in clear communication. If we encounter any delays, we let you know right away and provide an updated timeline. We also give you realistic expectations from the beginning so you’re never caught off guard.

Final Thoughts
​While some delays are unavoidable, we do everything possible to complete your repair quickly and correctly. At Victory Auto Body and Paint in Burbank, we don’t just repair vehicles—we earn your trust with our commitment to speed, quality, and transparency.

Buying a used car can be a great way to save money—but what if the vehicle has been in an accident? At Victory Auto Body and Paint in Burbank, we’ve seen vehicles that were expertly repaired and others that weren’t so lucky. Here’s how to protect yourself when shopping for a previously damaged car.

1. Review the Vehicle History Report
Always request a Carfax or AutoCheck report. This will show any reported accidents, title issues, or repair history. A car with one minor accident shouldn’t automatically be dismissed—but it does warrant a closer look.

2. Ask for Repair Documentation
Quality repairs leave a paper trail. Ask the seller for receipts and details about where and how the repairs were done. Work done at a certified shop like Victory Auto Body and Paint is a good sign that the vehicle was properly restored.

3. Inspect the Body Lines and Paint
Examine the alignment of doors, fenders, and panels. Gaps should be even, and the paint should match across all parts. Uneven surfaces or mismatched paint could suggest poor repair work or hidden damage.

4. Look for Signs of Frame or Structural Work
Frame damage isn’t always visible—but it affects how the car drives and performs in future accidents. A pre-purchase inspection from a reputable body shop can reveal if the frame was professionally realigned or if corners were cut.

5. Check the Safety Systems
Make sure airbags were properly replaced, sensors recalibrated, and electronics are fully functional. A quick test drive should also tell you whether the car drives straight and brakes evenly.

Final Thoughts
A previously damaged car isn’t necessarily a bad investment—if the repairs were done correctly. At Victory Auto Body and Paint, we offer inspections and can help you make an informed decision before you buy. Don’t take risks—know what you’re getting into.

After a collision, determining who’s at fault isn’t always straightforward—especially in California. That’s because California follows a “comparative fault” rule, which means more than one driver can share responsibility. At Victory Auto Body and Paint in Burbank, we want our customers to understand how this law works and how it can affect your repair and insurance process.

1. What Is Comparative Fault?
California’s comparative fault law allows both parties in an accident to be assigned a percentage of blame. For example, if one driver ran a red light but the other was speeding, each might share a portion of the responsibility. This percentage affects how damages are paid out by insurance companies.

2. How It Affects Your Insurance Claim
Let’s say the total repair cost is $5,000, and you are found to be 20% at fault. Your insurance may only pay for 80% of your damages, or the other party’s insurer may reduce what they owe you by that percentage. It’s important to understand this when evaluating how much of your repair cost will be covered.

3. Gathering Evidence Matters
If you believe the fault assessment is incorrect, documentation is key. Take photos at the scene, gather witness statements, and get a copy of the police report. Every detail helps your insurer or legal representative advocate for your fair share of responsibility.

4. We Work With Your Insurance
At Victory, we have years of experience working with adjusters in comparative fault cases. We help document vehicle damage thoroughly and provide detailed estimates that support your claim. We’ll even help explain your rights if you feel your insurer is shortchanging you.

5. Don’t Accept Unfair Blame
You have the right to challenge fault decisions. If needed, consult with a legal professional, especially in accidents involving injuries or large repair costs.

Final Thoughts
Understanding comparative fault can make a big difference in how much you pay—or receive—after a car accident. When it comes to repairs, Victory Auto Body and Paint in Burbank is on your side. We’ll help make sure your car is repaired right, and that the paperwork reflects the full story.

If your car is in the shop after a collision, chances are you’ll need a rental vehicle to keep your life moving. But how do you choose the right one? At Victory Auto Body and Paint in Burbank, we help our customers every day with this exact situation. Here’s what to consider when picking a rental after an accident.

1. Match Your Lifestyle
Think about how you normally use your car. Do you need room for kids, groceries, or work equipment? Try to rent something similar in size and function to your regular vehicle. If you drive a small sedan, an economy rental is a good fit. If you have an SUV, don’t settle for something too small to handle your daily needs.

2. Know Your Insurance Coverage
Before you head to the rental counter, check your insurance policy to see if rental reimbursement is included. This coverage typically pays a daily rate up to a certain limit. We can also help you understand what your insurance allows and recommend local rental agencies that work directly with us.

3. Ask for Direct Billing
Some rental companies will bill your insurance provider directly, saving you from paying out of pocket and waiting for reimbursement. At Victory, we can connect you with rental partners who offer direct billing for added convenience.

4. Look Into Temporary Upgrades
While your car is being repaired, this might be your chance to try something new—like a hybrid for better gas mileage or a newer model with more features. You can usually pay a small difference out-of-pocket if the upgrade exceeds your coverage allowance.

5. Keep Track of Rental Duration
Rental coverage is often limited to a set number of days. Stay in touch with your repair shop to get updates on the repair timeline and avoid additional charges if the repair takes longer than expected. At Victory, we keep you informed so there are no surprises.

Final Thoughts
Choosing the right rental car can make the repair process much more manageable. Whether you need something basic or a little more luxurious, our team at Victory Auto Body and Paint in Burbank is here to help you find the perfect rental while we restore your vehicle.

Getting into an accident is stressful enough—but when the other driver flees the scene, it’s even more frustrating. At Victory Auto Body and Paint in Burbank, we help customers every week who’ve experienced hit-and-run damage. Here’s what you need to do if it happens to you.

1. Stay Calm and Safe
First, check for injuries and move your vehicle to a safe location if it’s drivable. Turn on your hazard lights and remain calm. Do not attempt to chase the fleeing driver—it’s dangerous and could complicate your claim.

2. Call the Police Immediately
File a police report as soon as possible. Even if the damage seems minor, having an official record is crucial for your insurance claim. Provide as many details as you can: time, location, vehicle description, and any witnesses.

3. Document the Scene
Use your phone to take clear photos of the damage to your vehicle, any debris or paint left by the other car, and the surrounding area. If the incident occurred near a business or intersection, note nearby security cameras.

4. Check for Witnesses
Ask anyone nearby if they saw what happened or managed to get a license plate number. A quick conversation could give you the lead you need to track down the responsible driver—or at least support your claim.

5. File a Claim With Your Insurance
Most California drivers have uninsured motorist coverage, which may cover hit-and-run damage. Contact your insurance company and provide the police report number and your photos. If needed, we can help you navigate the process.

6. Bring Your Car to Victory Auto Body and Paint
We’ll perform a full inspection to identify all damage, including hidden structural issues. Our team will provide a detailed estimate, work with your insurance company, and restore your vehicle to pre-accident condition.

Final Thoughts
A hit-and-run can feel like a nightmare—but you’re not alone. Victory Auto Body and Paint in Burbank is here to make the process easier, from the moment you report the accident to the day you drive away with your vehicle looking better than ever.

Even after expert repairs, a vehicle that’s been in an accident can lose some of its market value. At Victory Auto Body and Paint in Burbank, we want you to understand what’s known as “diminished value” and how proper repair work can help protect your car’s resale potential.

1. Understanding Diminished Value
Diminished value refers to the difference between your car’s value before an accident and after it’s been repaired—even if the repairs are flawless. This is especially relevant when selling or trading in your vehicle. Many buyers are hesitant about vehicles with accident history, often leading to lower offers.

2. How Repairs Affect Value
The type and quality of repairs play a huge role in resale. A vehicle repaired at a reputable shop like Victory using factory-grade parts and OEM repair procedures will retain more value than one fixed with cheap aftermarket parts or poor workmanship.

3. Documentation is Key
Maintain all repair records. A detailed invoice showing what was repaired, what parts were used, and how the work was completed can increase buyer confidence. At Victory, we provide thorough documentation that proves the work was done professionally and to industry standards.

4. Paint Quality and Seamless Finishing
Color match and paint quality are vital. Mismatched paint is a red flag for buyers. That’s why we use computerized color matching and top-tier paint systems to ensure your vehicle looks as good as new.

5. OEM vs. Aftermarket Parts
Original Equipment Manufacturer (OEM) parts are built to your vehicle’s exact specifications. While some insurance companies push for cheaper aftermarket parts, we always recommend OEM for better fit, function, and resale protection.

Final Thoughts
An accident doesn’t have to be the end of your vehicle’s value. With the right team, the right parts, and the right documentation, your car can still attract strong resale offers. At Victory Auto Body and Paint, we specialize in repairs that not only restore your vehicle—but help maintain its value down the road.

Planning a road trip this summer? If your vehicle was recently repaired after a collision or cosmetic damage, it’s important to make sure it’s ready for the long haul. At Victory Auto Body and Paint in Burbank, California, we want you to drive away with peace of mind. Here's a quick checklist to ensure your freshly repaired vehicle is safe, reliable, and road-trip ready.

1. Check Tire Condition and Pressure
Tires are your only contact with the road. After a repair, especially one involving suspension or alignment, you’ll want to inspect tire tread and ensure all four tires are properly inflated. Uneven wear or incorrect pressure can affect handling and gas mileage.

2. Inspect Alignment and Suspension
Did your vehicle undergo frame straightening or structural repairs? Test the alignment before driving long distances. If your car pulls to one side, the steering wheel isn’t centered, or you feel vibrations, bring it back in for a quick check.

3. Top Off and Inspect Fluids
Repairs don’t always include topping off essential fluids, so check your oil, coolant, transmission fluid, and windshield washer fluid. Look for leaks and ensure all reservoirs are filled to the proper levels for optimal engine performance.

4. Test All Lights and Wipers
Verify that headlights, brake lights, turn signals, and hazard lights work correctly. If any were damaged in the accident, double-check that replacements are functional. Also inspect windshield wipers and washer spray—clear visibility is critical for long drives.

5. Pack Emergency Essentials
Before hitting the road, pack a roadside emergency kit. Include jumper cables, a flashlight, a first aid kit, water, snacks, a phone charger, and basic tools. This is especially helpful in remote or unfamiliar areas.

6. Go for a Local Test Drive
Take your car for a quick spin around town. Listen for unusual noises, pay attention to braking performance, and observe how the vehicle handles at different speeds. This can help catch issues before you're hundreds of miles away.

Final Thoughts
Even after professional repairs, it's smart to double-check your vehicle before embarking on a trip. At Victory Auto Body and Paint in Burbank, we offer post-repair inspections and will gladly take a look if you need reassurance before you leave town. Whether you’re heading up the coast or out to the desert, let us help you travel with confidence.