At Victory Auto Body & Paint in Burbank, California, we know that dealing with an accident or car repair can feel overwhelming. That’s why we’ve created this Auto Body FAQ page to answer the most common questions drivers ask about collision repair, insurance claims, paint matching, dent removal, and frame straightening. Whether you’re looking for the best body shop near Burbank, wondering how long repairs take, or curious about your rights with insurance companies, you’ll find clear, helpful answers here. Our goal is to make the repair process simple, transparent, and stress-free—so you can get back on the road with confidence.
General Questions
Where is Victory Auto Body & Paint located?
We are conveniently located in Burbank, California, proudly serving customers throughout the San Fernando Valley and Los Angeles.
What types of repairs do you handle?
We specialize in collision repair, dent removal, bumper repair, auto painting, frame straightening, glass repair, and detailing. From small scratches to major accident damage, we’ve got you covered.
Do you provide free estimates?
Yes! We offer free, no-obligation estimates. Visit us in person or request one online.
Do you work with insurance companies?
Absolutely. We work directly with all major insurance providers to streamline your claim process.
Repair Process
How long does a typical repair take?
Small dents or scratches may take 1–2 days. Major collision repairs may take 1–2 weeks depending on parts and insurance approvals.
Can you match my car’s paint color exactly?
Yes. We use computerized paint-matching technology for seamless results.
What happens if my frame is damaged?
We use laser frame-straightening systems to restore your vehicle to factory specifications.
Do you use OEM or aftermarket parts?
We prefer OEM (Original Equipment Manufacturer) parts whenever possible. If aftermarket parts are used, we’ll always inform you first.
Do you repair aluminum or specialty materials?
Yes. Our technicians are trained to handle aluminum, carbon fiber, and advanced materials often found in luxury and EVs.
Insurance & Payment
Will my insurance cover the repairs?
Most collision and comprehensive policies cover auto body repairs. We’ll handle communication with your adjuster.
Do I have to use the shop my insurance recommends?
No. In California, you have the legal right to choose any body shop you trust.
How do you help with insurance claims?
We provide detailed estimates, photos, and direct communication with your insurance company to speed approvals.
What payment methods do you accept?
We accept credit cards, debit cards, checks, and cash.
Special Repairs
Do you repair Teslas and electric vehicles?
Yes. We have experience with EVs including Tesla, Rivian, and hybrids, which often have aluminum or unique body panels.
Do you handle luxury brands like BMW, Mercedes, or Lexus?
Definitely. We are experienced with luxury and high-end vehicles, ensuring factory-quality finishes.
Can you restore classic cars?
Yes. We specialize in classic and vintage restorations, including frame work, custom paint, and full body rebuilds.
Do you offer custom paint jobs?
Yes. We can create custom colors, pearl finishes, murals, and artistic paint jobs to make your car stand out.
Customer Service
Do you offer rental cars while mine is being repaired?
Yes. We partner with local rental companies so you’re never without transportation.
Can I track the progress of my repair?
Yes. We keep customers updated and can provide progress photos upon request.
Do you guarantee your repairs?
Yes. We provide a lifetime warranty on our workmanship and paint.
What if I need after-hours service?
Call us and leave a message—we’ll prioritize you the next business day.
Quick Tips
What should I do right after an accident?
Ensure safety, document damage with photos, file a police report if needed, and call your insurance. Then, contact us for an estimate.
Can I get same-day dent repair?
For minor dents or paintless dent repair (PDR), many jobs can be completed same-day.
What’s the difference between a mechanic and a body shop?
Mechanics fix engines and mechanical issues. Body shops like Victory fix frames, panels, paint, and collision damage.
Does repainting lower my car’s value?
Not if done correctly. High-quality repainting or touch-ups can actually protect and improve resale value.
Still have questions? Contact Victory Auto Body & Paint in Burbank, California today. We’ll be happy to help!